Dave’s Heat Pumps SMS Terms & Conditions
Effective Date: August 22, 2026

These SMS Terms & Conditions (“SMS Terms”) govern participation in the text messaging program offered
by Dave’s Heat Pumps (“Dave’s Heat Pumps,” “we,” “us,” or “our”).

By affirmatively consenting to receive SMS/text messages from Dave’s Heat Pumps, you agree to these SMS
Terms.

1. Program Description

The Dave’s Heat Pumps SMS program may be used to communicate with customers and subscribers
regarding Dave’s Heat Pumps products, services, customer programs, maintenance, equipment ownership,
and promotional opportunities.

Messages may include:

• Dave’s Diamond Care Comfort Club information
• Diamond Care enrollment reminders
• Post-installation customer communications
• Maintenance and equipment-care reminders
• Appointment confirmations and reminders
• Scheduling notifications
• Service and repair information
• Installation-related information
• Warranty-related information
• Seasonal heating and cooling reminders
• Product and service announcements
• Equipment upgrade opportunities
• Indoor air quality and accessory information
• Special offers and promotions
• Customer education
• Other informational or marketing communications from Dave’s Heat Pumps

The SMS program is intended to support Dave’s Heat Pumps customer communication, retention,
education, membership enrollment, and marketing activities.

2. Diamond Care Comfort Club Communications

Dave’s Heat Pumps may use SMS communications to provide information about the Dave’s Diamond Care
Comfort Club, including eligibility, benefits, enrollment opportunities, maintenance programs, membership
reminders, and related offers.

Customers may receive Diamond Care communications at various points following a qualifying installation
or customer interaction.

A customer’s prior purchase or installation from Dave’s Heat Pumps does not, by itself, constitute consent
to receive SMS marketing communications.

3. Consent to Receive Marketing Text Messages

By checking the applicable SMS consent box, completing an SMS signup form, or otherwise completing an
authorized SMS enrollment process, you expressly consent to receive marketing text messages from Dave’s
Heat Pumps at the mobile telephone number you provide.

Messages may be sent using automated technology.

Your consent applies to the Dave’s Heat Pumps SMS marketing program for which you have enrolled.

Consent to receive marketing text messages is not a condition of purchasing any goods or services
from Dave’s Heat Pumps.

Providing a telephone number in connection with an estimate, installation, purchase, service request,
warranty registration, maintenance visit, or other transaction does not by itself constitute consent to receive
SMS marketing messages.

4. Separate Email and SMS Consent

Consent to receive SMS marketing communications is separate from consent to receive email marketing
communications.

Subscribing to Dave’s Heat Pumps email communications does not automatically subscribe you to SMS
marketing.

Likewise, subscribing to SMS marketing does not automatically subscribe you to email marketing unless
you separately provide the required email consent.

5. Message Frequency

Message frequency varies.

The frequency of messages will depend on your interactions with Dave’s Heat Pumps, your equipment or
service history, the customer programs in which you participate, and the types of communications for which
you have enrolled.

6. Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge fees for sending or receiving text messages according to your wireless
service plan.

Dave’s Heat Pumps does not charge a separate fee for participating in its SMS program, but standard
carrier messaging and data charges may apply.

7. Opting Out

You may opt out of the Dave’s Heat Pumps SMS marketing program at any time.

Reply STOP to a Dave’s Heat Pumps text message to unsubscribe, where supported.

Upon receiving a valid opt-out request, we will process your request and may send a one-time confirmation
that you have been unsubscribed.

After opting out, you will not receive additional SMS marketing messages through the applicable program
unless you subsequently provide consent to enroll again.

Opting out of SMS communications does not affect your ability to receive communications through other
channels, such as telephone, email, or postal mail, where otherwise permitted.

8. Help and Support

For assistance, reply HELP to a Dave’s Heat Pumps text message, where supported.
You may also contact:

Dave’s Heat Pumps
Winthrop, Maine
Telephone: 207-377-8881
Email: [email protected]
Website: www.davesheatpumps.com

9. Supported Carriers and Availability

SMS delivery is subject to the availability and operation of participating wireless carriers and messaging
providers.

Wireless carriers are not responsible for delayed or undelivered messages.

Dave’s Heat Pumps cannot guarantee that text messages will be delivered to every mobile device or
through every carrier.

SMS services may be delayed, interrupted, unavailable, or otherwise affected by circumstances outside our
control.

10. Mobile Number Responsibility

You represent that the mobile telephone number you provide belongs to you or that you are otherwise
authorized to provide consent for communications to that number.

If you change or discontinue your mobile telephone number, you should promptly update your contact
information with Dave’s Heat Pumps or unsubscribe before relinquishing the number.

You are responsible for maintaining accurate contact information.

11. Privacy

Information collected in connection with the Dave’s Heat Pumps SMS program is handled according to our
SMS Privacy Policy.

Dave’s Heat Pumps does not sell, rent, or share mobile telephone numbers or SMS opt-in consent data with
third parties or affiliates for their independent marketing or promotional purposes.

Information may be provided to vendors and service providers, including Intuit Mailchimp,
telecommunications providers, and other technology providers, as necessary to operate and administer the
SMS program on behalf of Dave’s Heat Pumps.

12. No Purchase Required

Consent to receive promotional or marketing SMS messages from Dave’s Heat Pumps is not required as a
condition of purchasing any product or service.

You may purchase products or services from Dave’s Heat Pumps without enrolling in SMS marketing
communications.

13. Changes to the SMS Program

Dave’s Heat Pumps may modify, suspend, or discontinue all or part of its SMS program at any time.
We may update these SMS Terms periodically to reflect changes in our services, technology, business practices, carrier requirements, legal requirements, or messaging-platform requirements.

Updated SMS Terms will be posted with a revised effective date.

14. Eligibility

By enrolling in the SMS program, you represent that you are legally permitted to provide the mobile
telephone number submitted and to consent to receiving the applicable communications.

15. Governing Law

These SMS Terms shall be governed by and interpreted according to applicable federal law and the laws of
the State of Maine, without regard to conflict-of-law principles, except where applicable law requires
otherwise.

16. Contact Information

Questions regarding these SMS Terms may be directed to:

Dave’s Heat Pumps
Winthrop, Maine
Telephone: 207-377-8881
Email: [email protected]
Website: www.davesheatpumps.com

SMS Program Summary: By enrolling, you consent to receive text messages from Dave’s Heat Pumps at the
mobile number you provide, including Diamond Care Comfort Club information, maintenance reminders,
product and service information, customer education, promotions, and related communications. Message
frequency varies. Message and data rates may apply. Consent to marketing messages is not a condition of
purchase. Reply STOP to opt out or HELP for assistance. See our SMS Privacy Policy for information
regarding how SMS-related information is collected, used, and protected.