Dave’s Heat Pumps SMS Privacy Policy
Effective Date: August 22, 2026
Dave’s Heat Pumps (“Dave’s Heat Pumps,” “we,” “us,” or “our”) respects your privacy and is committed to
protecting the personal information you provide to us through our SMS/text messaging program.
This SMS Privacy Policy explains how information associated with our text messaging program is collected,
used, protected, and disclosed.
1. Information We Collect
When you enroll in our SMS/text messaging program, we may collect information including:
- Your name
- Mobile telephone number
- Email address, when provided
- Customer or service information associated with your account
- Installation or equipment information relevant to customer communications
- Your SMS subscription and consent status
- The date, time, source, and method by which you provided SMS consent
- Communications and interactions with our SMS messages
- Other information you voluntarily provide to us
We may use third-party service providers, including Intuit Mailchimp, to facilitate our SMS communications and maintain records associated with your subscription.
2. How We Use Your Information
Information collected through our SMS program may be used to:
- Send appointment confirmations and reminders
- Provide scheduling and service-related notifications
- Provide installation, maintenance, warranty, or customer-service updates
- Send maintenance and equipment-care reminders
- Provide information regarding Dave’s Diamond Care Comfort Club
- Send reminders regarding opportunities to enroll in Dave’s Diamond Care Comfort Club
- Send information about Dave’s Heat Pumps products and services
- Provide promotional offers, seasonal reminders, educational information, and special announcements
- Communicate information regarding customer programs, equipment upgrades, accessories, indoor air quality products, and related services
- Respond to customer inquiries
- Maintain records of customer consent and communication preferences
- Comply with applicable laws, regulations, telecommunications carrier requirements, and messagingplatform requirements
The types of messages you receive will depend on the consent you have provided and the programs or
communications for which you have enrolled.
3. SMS Consent
We will send marketing text messages only to individuals who have provided the required consent to receive SMS marketing communications from Dave’s Heat Pumps.
Consent to receive SMS marketing messages is not a condition of purchasing any goods or services from Dave’s Heat Pumps.
Providing your mobile telephone number to Dave’s Heat Pumps for purposes such as:
- Requesting an estimate
- Purchasing or installing equipment
- Scheduling service
- Registering equipment or warranties
- Requesting maintenance
- Enrolling in or requesting information about a customer program
- Otherwise doing business with Dave’s Heat Pumps does not, by itself, constitute consent to receive SMS marketing messages.
SMS marketing consent is separate from consent to receive email marketing communications.
Where required, customers must affirmatively opt in to SMS marketing through a signup form, checkbox,
enrollment process, or other approved method.
4. Mobile Information and SMS Consent Data
Dave’s Heat Pumps does not sell, rent, or share your mobile telephone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be provided to service providers that assist us in delivering and administering our SMS program, including messaging platforms, telecommunications providers, technology providers, and other vendors acting on our behalf, solely as necessary to provide those services.
Text messaging originator opt-in data and consent information will not be shared with third parties or affiliates for their independent marketing or promotional purposes.
5. Service Providers
We may use third-party vendors and service providers to operate portions of our communications infrastructure, including Intuit Mailchimp.
These providers may process personal information on our behalf when necessary to:
- Deliver messages
- Maintain subscription and consent records
- Process opt-outs
- Manage customer audiences
- Analyze campaign performance
- Provide communications technology
- Otherwise administer services on behalf of Dave’s Heat Pumps
Information processed by a service provider may also be subject to that provider’s applicable privacy policies and contractual obligations.
6. Message Frequency
Message frequency varies depending on your relationship with Dave’s Heat Pumps, the services you receive, and the SMS programs for which you have enrolled.
Messages may include periodic:
- Diamond Care Comfort Club communications
- Membership enrollment reminders
- Maintenance reminders
- Service-related communications
- Seasonal information
- Customer education
- Product and service announcements
- Promotional communications and special offers
Dave’s Heat Pumps does not guarantee any particular message frequency.
7. Message and Data Rates
Message and data rates may apply according to the terms of your wireless service provider.
Dave’s Heat Pumps is not responsible for charges imposed by your mobile carrier for sending or receiving
text messages.
8. Opting Out of SMS Messages
You may withdraw your consent and unsubscribe from marketing text messages at any time.
Reply STOP to a Dave’s Heat Pumps text message to unsubscribe, where supported.
Other recognized opt-out keywords may also be supported by our messaging provider.
After an opt-out request is processed, you may receive a final confirmation message indicating that you have been unsubscribed.
You will no longer receive marketing SMS messages associated with the applicable program unless you subsequently provide consent again.
Opting out of SMS marketing does not prevent Dave’s Heat Pumps from contacting you through other communication methods where otherwise permitted.
9. Help
For assistance with our SMS program, reply HELP to a Dave’s Heat Pumps text message, where supported,
or contact Dave’s Heat Pumps directly using the information provided below.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal
information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No electronic transmission or storage system can be guaranteed to be completely secure, however, and we
cannot guarantee absolute security.
11. Data Retention
We may retain SMS consent records, opt-out records, communication history, and related information for as
long as reasonably necessary to:
- Administer our SMS program
- Document consent
- Maintain customer communication preferences
- Respond to disputes or inquiries
- Meet legal or regulatory requirements
- Comply with telecommunications carrier or messaging-platform requirements
- Protect the legal rights of Dave’s Heat Pumps and its customers
12. Disclosure Required by Law
We may disclose personal information when required to do so by law or when we reasonably believe
disclosure is necessary to:
- Comply with a legal obligation
- Respond to a court order or governmental request
- Satisfy a regulatory requirement
- Protect our rights or property
- Prevent fraud or misuse
- Protect the safety of our customers, employees, or others
13. Changes to This SMS Privacy Policy
We may revise this SMS Privacy Policy periodically to reflect changes in our SMS program, business
practices, technology, services, or applicable requirements.
When changes are made, the updated policy will be posted with a revised effective date.
14. Contact Us
Questions about this SMS Privacy Policy or our text messaging practices may be directed to:
Dave’s Heat Pumps
Winthrop, Maine
Telephone: 207-377-8881
Email: [email protected]
Website: www.davesheatpumps.com
SMS Program Summary: By providing the required consent, you agree to receive text messages from
Dave’s Heat Pumps at the mobile number you provide. Messages may include Diamond Care Comfort Club
information, maintenance reminders, product and service information, customer education, promotions,
and other Dave’s Heat Pumps communications. Message frequency varies. Message and data rates may
apply. Consent to marketing messages is not a condition of purchase. Reply STOP to opt out or HELP for
assistance. Please review our SMS Terms & Conditions and this SMS Privacy Policy for additional
information.
